Within 45 days of receipt of your instrument, you may return it for any reason for a full refund. We will even refund the shipping cost if the return is a result of our error. Simply send the instrument back with a copy of your original receipt and a note explaining the reason for return. We will call or email you once we have received the instrument and processed the credit.
If you purchase the wrong size violin and need to exchange it for a different size, contact us via email or phone and we'll quickly send you the replacement. We only charge $19.00 to send you another violin, which helps cover the cost of shipping, packing materials, set-up, inspection, and testing by our professional luthiers.
If an instrument is returned with damage as a result of the customer damaging the instrument by mishandling or packing it poorly, refunds will not be made for the total purchase price. We can only sell damaged instruments at a discounted, clearance price; therefore, we only refund the amount of the adjusted retail value, usually a 20-50% markdown from the original purchase price depending on the extent of the damage. For complete stringed instrument warranty information, please refer to our warranty page.
Purchases are refunded in the form of a check that is mailed to you within 48-72 business hours of receiving your return shipment. Please note that refunds are not available for any instrument modified by the customer once we have sent it out. If your instrument is in need of repair or modification, please contact us. We will gladly refer you to a reputable luthier or shop in your area OR modify the instrument in-house at a reduced price.
Refunds for strings will not be issued if packaged strings have been opened or installed on an instrument for any reason. If you have received a defective string, please return it with its original packaging without installing it on your instrument. Strings often break as a result of a customer installation error for which we cannot be responsible. Strings breaking due to being defective manufacturing is extremely rare.