I have a special situation regarding my order. Can I relay
that
information to you using the online ordering system?
Yes. At the bottom of the
page where you fill out your information such as shipping
address and billing info, a box is available for you to
type in special delivery instructions
for whatever need you have.
Do
you take orders over the phone?
Yes. The fastest and most reliable form of ordering is by
using the shopping
cart system on the web site but if you'd like to purchase
by phone, our phone
service is available for limited hours during the day. Our
hours of operation can
be found on the contact us page here: CONTACT
How
do I know what I have in my "shopping cart"?
Click the blue "View Cart" button in upper
right-hand corner of the
web site, and it will display the contents of your shopping
cart.
How
do I remove items from the shopping cart?
When you press the "View Cart" button and
the contents of your shopping cart are
displayed, next to each product is a little blue box with
a "check" in it. Click the little
blue box and the check will dissapear. Once it is gone,
push the "recalculate" button
just below and it will show the contents of your shopping
cart minus the product you
have just taken out.
What
size of violin do I buy for myself or my child?
To view a sizing chart, go to this page: http://www.kennedyviolins.com/size_vln.html
Do
you ship Internationally?
No (except Canada).
We used to but there is increased fraudulent activity around
the world and the
cost to monetarily compensate for such fraud would raise the prices
of all of our product and that
would undermine our goal of offering the best product at
the best prices.
When
will I receive my order?
If orders are placed before 12:00 PST, they usually go out
the same day. Most orders are sent via UPS
ground service and most people will receive their product
within 3-5 business days. We guarantee
you will receive your product within 10 business days of
ordering it. Products ordered on the
weekend will go out Monday.
Is
there tracking info available so I know where my package
is?
When you order your product, you will receive an email usually
within 1 business day that contains
the tracking information for your order. You can go to this
address to track you order:
http://www.ups.com
Can
I cancel my order or change it once I've ordered it?
If
you send us an email or call us before 12:00 PST of the
day you ordered it, you can change
or cancel your order. If you need to cancel an order and it is after business hours, just emails us BEFORE
12:00 Pacific Standard Time, so we can void your order electronically. If you wait until after midnight to
inform us, the charge will go through the shopping cart system and we will have to charge the credit card
processing fees to credit your card back, which are 3% of the order total.
The pegs on my violin are "slipping". What do I do? Go to our "pegs slipping" page for you answer!
Am
I responsible for merchandise that is lost or damaged by
the shipping company?
The product is not your responsibility until you have received
it from the shipping company.
If it is lost or damaged by the shipping company, we will
replace it free of charge. If you
receive a damaged product, contact
us and return the product to us immediately so we can
process the replacement product as soon as possilble. The
product should be returned to:
If
you need to return a violin please
contact us by
email or phone so we are expecting your package.
Please send to the following address:
Kennedy Violins Inc.
P.O Box 820521
Vancouver, WA
98682
