Within 45 days of receipt of your instrument, you may return any item for
any reason for a full refund. We'll even refund the shipping cost if the return
is a result of our error. Send the instrument back with a copy of your original
receipt and a note with the reason for return. We will call or email you once
we have received the instrument and have processed the credit. If an
instrument is returned with damage that is the result of the customer
damaging the instrument, you can expect to not receive a refund for
the total purchurse price. If an instrument is damaged, we have to sell
it at a discounted price in our clearance section, so we can only refund
you for the amount that we are able to sell the violin for. This can be as
much as a 20-50% discount on the original purchase price depending
on the extent of the damage. For complete stringed instrument warranty
information, please refer to our warranty page.

You can expect a refund in the same form of payment originally used for purchase
within 7-14 business days of us receiving your return. Plese note that refunds are
not available for any instrument modified by the customer once we have sent
it out. Also, refunds for STRINGS will not be issued if the strings have been
installed on an instrument for any reason. If you have received a string that you
feel is defective, please return it without placing it on your instrument. Many
strings break because of customer installation error. We cannot be responsible
for this.

 

If you need to return a violin please contact us by
email or phone so we are expecting your package.

Please send to the following address:

Kennedy Violins Inc.
P.O Box 820521
Vancouver, WA
98682