Have Questions? 800-779-0242
We will even refund the shipping cost if the return is a result of our error. Simply send the instrument back with a copy of your original receipt and a note explaining the reason for return. We will call or email you once we have received the instrument and process the refund. Before returning an instrument, please contact us at: firstname.lastname@example.org or 1-800-779-0242
We are unable to ship instruments to P.O. boxes. Please ensure that the delivery address you provide when ordering is a physical address.
We send violins to APO and FPO addresses for $39.95 in recognition of our troops via USPS Priority mail. APO shipments usually take about ten business days, but may take up to two weeks depending on the destination.
Shipments to Alaska and Hawaii must be sent via USPS Priority Mail or UPS Ground (depending on the area that you are in) at an additional shipping cost of $39.95.
Yes, we ship to Canada, usually via UPS International Ground for an additional cost of $39.95. Also, upon delivery, duties, taxes, and brokerage fees will be collected by UPS. This amount depends on the value of the shipment and varies from area to area. For instance, duties, taxes and brokerage fees on a $500 violin may cost up to $150.
Instruments will ship within two business days. In-shop luthiers allow us to ship some orders with same-day shipping. Most orders are sent via UPS Ground service. UPS promises to deliver your package within 3-5 business days. Small product orders such as strings, shoulder rests, or mutes, are shipped via USPS. There is no tracking for these small items, but, generally, you will receive them within five business days or less.
We offer UPS "1, 2, and 3 day express business day" service. Please note that shipping companies such as UPS consider "BUSINESS" days (Monday-Friday) only for this delivery service. Saturdays and Sundays are not business days.
When you order your product, you will receive an email (usually within one business day) that contains the tracking information for your order. You can also go to the following address to track you order: www.ups.com.
If you are at an APO address, there is no automated way for us to provide your tracking number. If you order a small item such as a shoulder rest or mute, it will be sent via USPS, with which there is no tracking. Orders are typically received within 5 business days or less.
UPS will usually leave your package on your doorstep unless your place of residence is an apartment complex. If you prefer, we can arrange for your order to be kept at the UPS facility for pickup. Simply let us know your preference in the "special delivery" comment box of your online order.
If you live in an area where you believe your instrument may be stolen from your door step, please request the "signature required" service as we cannot be responsible for stolen merchandise. We send most violin orders out without a required signature; however, we usually require a signature for violins valued at $250.00 or more, especially for instruments sent to an urban areas well-known for theft, such as New York City or Oakland.
If you send us an email or call us before 12:00 PST on the day your purchase, we are able to change or cancel your order.
The product is not your responsibility until you have received it from the shipping company. If it is lost or damaged by the shipping company, we will replace it free of charge. If you receive a damaged product, contact us and return the product to us immediately so we can process the replacement product as soon as possible. If your instrument is stolen, it is not our responsibility, so if you believe that your package may be stolen from your delivery address, please request the "signature required" service so UPS does not leave your package unattended.
In the event that a refund is necessary, we will refund the purchase amount by check. Before shipping your return, please contact us by email or phone so we can expect your package.
Please send return shipments to the following address with a brief note of explanation:
Kennedy Violins, Inc.
508 SE 117th Avenue
Vancouver, WA 98683